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Contact center

The Next Frontier in Business Communication: UCaaS and CCaaS Convergence

In our swiftly evolving world, every facet of our lives, from consumption patterns to work dynamics and interactions with businesses, is experiencing a profound transformation. Unsurprisingly, these changes have had a significant impact on the business landscape, necessitating adaptations not only in organizational structures but also in communication strategies. Amidst this dynamic environment, a noteworthy evolution is unfolding – the convergence of UCaaS and CCaaS.

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Black Friday : début de l'opération
Customer experience

Promotions: how to optimise customer relations before, during and after?

Every year, consumer spending is influenced by special deals such as Black Friday, annual promotions, end-of-season sales, etc. Consumers are understandably attuned to these special offers and the amounts they save. These promotional events are therefore a real opportunity for businesses looking to attract new customers and retain existing ones. However, attractive prices are no longer enough to truly win consumers over.

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SYMMETRY OF ATTENTION: WHEN HAPPY EMPLOYEES MEAN HAPPY CUSTOMERS
Team managing

SYMMETRY OF ATTENTION: WHEN HAPPY EMPLOYEES MEAN HAPPY CUSTOMERS

Did you know that the customer experience you provide depends on your employees’ experience? This is the “Symmetry of Attention” principle. In this article we share some best practices on how to improve your contact centre operators’ experience, and how they can maximise your customer relationship.

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The Next Frontier in Business Communication: UCaaS and CCaaS Convergence

In our swiftly evolving world, every facet of our lives, from consumption patterns to work dynamics and interactions with businesses, is experiencing a profound transformation. Unsurprisingly, these changes have had a significant impact on the business landscape, necessitating adaptations not only in organizational structures but also in communication strategies. Amidst this dynamic environment, a noteworthy evolution is unfolding – the convergence of UCaaS and CCaaS.

Read more
Black Friday : début de l'opération

Promotions: how to optimise customer relations before, during and after?

Every year, consumer spending is influenced by special deals such as Black Friday, annual promotions, end-of-season sales, etc. Consumers are understandably attuned to these special offers and the amounts they save. These promotional events are therefore a real opportunity for businesses looking to attract new customers and retain existing ones. However, attractive prices are no longer enough to truly win consumers over.

Read more

CREATING EXCEPTIONAL CUSTOMER RELATIONSHIP

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Creating exceptional customer relationship

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