20
May
Power Up Your Team: 5 Strategies to Boost Contact Center Agent Productivity
Discover the 5 key ways to empower contact center agents: knowledge & training, positive work environment, collaboration, automation, & right tools. These factors create happy & productive agents leading to better customer experiences.
23
Jan
Integrating Social Media Messaging Channels into Your Contact Center: The Unavoidable Evolution
Social networks, used by 4.2 billion people, are redefining customer relations, with expectations focused on speed and accessibility via platforms like Facebook Messenger, WhatsApp and Twitter, forcing companies to adapt quickly.
15
Jan
AI in Customer Experience: Reflections and Revolutions
AI has become a major trend, far from imaginary robots. No longer limited to futuristic visions, it is transforming customer relations with concrete applications and innovative ideas.
