Relying on the development of staff skills to achieve new goals: Réalités’ successful gamble

«I now have all the necessary tools to supervise the call centre, to assist the advisors in their daily work and to help them to improve their skills.» Audrey Gieux, Head of the REALITES Call Centre

Expérience client expérience collaborateur O2 Care Services !

Customer experience and employee experience: a powerful pairing for O2 Care Services

“INO CX is one of the most agile and powerful tools I've tested. I also loved working with the staff, which are just great. I will recommend INO to all my peers for that alone!”Vanina Poirier, Customer Service Director, O2...

CCF: how to centralize support requests and guarantee better follow-up

"In my opinion, INO is a complete, easy-to-use and scalable centralized solution that meets my current and future needs. We are delighted with the teams’ support and appreciate their availability, kindness and dynamism!" Julien Drouot, Technical Support Manager at CCF

Using a new tool to switch 3 call centers to remote work within 1 day! A winning strategy for Fram

"The day after lockdown was announced, we activated an occupancy message, while the platform was set up. INO was very responsive and within one day we managed to make the 3 services operational!” Renaud Marrache, CIO at Fram

How did Wisecom succeed in switching its advisors to remote work in less than a week?

"It was important to have reliable solutions that could be quickly implemented to switch to remote work the day after the lockdown announcement. We could take up the challenge thanks to our strong partners such as INO." Paola Fabiani, President...