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  • Contact Center Management
Illustration of a digital customer profile representing CRM data integration in a call center platform.
  • July 15th, 2025

Call Center CRM Integration: How It Works and Why It’s Essential

Delivering fast, personalized, and consistent customer service is no longer optional—it’s expected. That’s why more businesses are turning to call center CRM integration to unify customer data, streamline workflows, and improve both agent efficiency and customer satisfaction. Modern customer support goes far beyond handling phone calls. Today’s contact center CRM software connects voice, email, chat, […]

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Contact Center Management
  • June 30th, 2025

Phone Greeting Guide: Make a Perfect First Impression on Every Call

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Customer Experience & Trends
3D megaphone with discount tag and coins symbolizing customer engagement through promotional campaigns before, during, and after sales.
  • June 17th, 2025

Promotions 2025: How to Optimise Customer Relations Before, During, and After?

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Events
CRM Meetings 2025 logo over the Cannes, France coastline, highlighting INO CX’s participation in the All4Customer Meetings event in Cannes.
  • June 12th, 2025

[Save the Date] INO CX at All4Customer Meetings 2025

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Contact Center Management
3D chart with upward arrow, target, and pie chart representing strategies to boost contact center agent productivity.
  • May 20th, 2024

Power Up Your Team: 5 Strategies to Boost Contact Center Agent Productivity

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Digital Channels
3D chat bubbles surrounded by emojis and hashtags, representing social media messaging integration in contact center communication.
  • January 23rd, 2024

Integrating Social Media Messaging Channels into Your Contact Center: The Unavoidable Evolution

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Customer Experience & Trends
3D robot with headset and chat bubbles symbolizing the role of AI in transforming customer experience.
  • January 15th, 2024

AI in Customer Experience: Reflections and Revolutions

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Voice & Telephony Innovation
3D headset and chat bubbles floating in the cloud, symbolizing UCaaS and CCaaS convergence in business communication.
  • September 25th, 2023

The Next Frontier in Business Communication: UCaaS and CCaaS Convergence

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Digital Channels
Colorful directional signpost symbolizing guided customer journey and call deflection strategies across multiple service channels.
  • October 3rd, 2022

Call Deflection: How to Use It to Optimise the Cross-Channel Customer Journey?

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Customer Experience & Trends
Employees and customers connected through positive experience, illustrating the link between employee satisfaction and customer service quality.
  • September 26th, 2022

The Symmetry of Attention: How Employee Satisfaction Drives Better Customer Experience

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Contact Center Management
Headset, chat bubble, and rising bar chart with dollar coins representing improved telemarketing productivity using INO CX.
  • September 20th, 2022

Telemarketing: 5 Tips for Improved Productivity

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Customer Experience & Trends
Notebook and school-themed stationery symbolizing INO CX’s step-by-step advice to strengthen customer relations teams.
  • August 22nd, 2022

Customer relations team: back to school in 4 steps

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Contact Center Management
3D illustration of data charts and magnifying glass, representing key metrics for optimizing customer experience.
  • June 9th, 2022

8 key metrics to optimize your customer experience

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