Power Up Your Team: 5 Strategies to Boost Contact Center Agent Productivity
Discover the 5 key ways to empower contact center agents: knowledge & training, positive work environment, collaboration, automation, & right tools. These factors create happy & productive agents leading to better customer experiences.
Integrating Social Media Messaging Channels into Your Contact Center: The Unavoidable Evolution
Social networks, used by 4.2 billion people, are redefining customer relations, with expectations focused on speed and accessibility via platforms like Facebook Messenger, WhatsApp and Twitter, forcing companies to adapt quickly.
AI in Customer Experience: Reflections and Revolutions
AI has become a major trend, far from imaginary robots. No longer limited to futuristic visions, it is transforming customer relations with concrete applications and innovative ideas.
The Next Frontier in Business Communication: UCaaS and CCaaS Convergence
In our swiftly evolving world, every facet of our lives, from consumption patterns to work dynamics and interactions with businesses, is experiencing a profound transformation. Unsurprisingly, these changes have had a significant impact on the business landscape, necessitating adaptations not...
CALL DEFLECTION: HOW TO USE IT TO OPTIMISE THE CROSS-CHANNEL CUSTOMER JOURNEY?
Managing multiple channels is complex, however, and creating a seamless customer journey between those channels is a real challenge. Create a seamless customer journey with call deflection.
8 key metrics to optimize your customer experience
The customer experience is becoming a major issue for companies these days. Providing a positive customer experience can help them acquire and retain customers. However, improving the customer experience is a huge topic, involving both the strategic and operational sides....
Interview with Hugues Senia: what his best practices are for a successful customer loyalty
We wanted to boost you with inspirational and instructive content, so we talked with Hugues Senia. With more than 20 years of BtoC and BtoB experience, Hugues has a great expertise in customer management issues. He will exclusively share with...
