20
May
Power Up Your Team: 5 Strategies to Boost Contact Center Agent Productivity
Discover the 5 key ways to empower contact center agents: knowledge & training, positive work environment, collaboration, automation, & right tools. These factors create happy & productive agents leading to better customer experiences.
26
Sep
SYMMETRY OF ATTENTION: WHEN HAPPY EMPLOYEES MEAN HAPPY CUSTOMERS
Did you know that the customer experience you provide depends on your employees' experience? This is the "Symmetry of Attention" principle. In this article we share some best practices on how to improve your contact centre operators' experience, and how...
22
Aug
Customer relations team: back to school in 4 steps
Back to 'school'! The perfect timing to set up some good practices and have a fresh start. We share our advice on how to fully satisfy your customers after the summer holidays.
