8 key metrics to optimize your customer experience

The customer experience is becoming a major issue for companies these days. Providing a positive customer experience can help them acquire and retain customers. However, improving the customer experience is a huge topic, involving both the strategic and operational sides....

The complete lowdown on call centre software!

How can you boost your sales staff's performance? What are the criteria for choosing an effective solution to manage your customer service? What tools can monitor your remote workers' activity in real time? Find out in this article everything you...

France Automatismes project: how to modernize customer relationship management

"We are very satisfied with the solution implemented. They allowed us to address with precision all our organizational issues and considerably improve our quality of service without recruiting." Cyril Raynaud, GM of France Automatismes

Stanley Security, when working from home becomes the norm for the customer relationship team

"For us, the transition to 100% remote work was easy, since our employees already use the INO CX solution. All they need to do is to log into their account from home, nothing changes. On top of that, statistics allow...