New Success Story: Securitas Technology’s Efficient Approach
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Engineered for IT Teams: Control, Integration, and Reliability

With INO CX, IT and operations teams gain full control over performance, reliability, and scalability—while automating tasks, reducing complexity, and ensuring business continuity.
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Unlock Operational Excellence with INO CX

Centralized System Management

Easily manage all channels, users, and configurations from a single, secure cloud-based platform—simplifying operations and reducing the need for multiple tools.

Seamless System Integrations

Connect INO CX with your CRM, ERP, and custom tools via APIs and webhooks—ensuring smooth data flow across your entire ecosystem.

Real-Time Monitoring & Reporting

Track infrastructure performance, SLA compliance, and system health in real time to anticipate issues and maintain service quality.

Business Continuity & Resilience

Ensure service uptime with multi-operator routing, automated failover plans, and cloud-native architecture built to withstand disruptions.
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Key Features That Empower IT Teams with Control and Flexibility

Open APIs & Webhooks

Connect INO CX to your ecosystem for real-time data exchange and automation.
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Custom Routing Rules

Define routing logic by time, load, skills, or channels directly from the admin console.
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Centralized Role Management

Configure access rights and permissions by user, team, or client in one unified interface.
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Real-Time Monitoring Tools

Track system performance, agent activity, and queue status live from a centralized dashboard.
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Multi-Tenant Configuration

Support multiple clients or departments with isolated settings under one secure instance.
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Redundant Cloud Infrastructure

Built-in failover across geo-distributed data centers ensures business continuity.
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Flexible Number Management

Activate, configure, and port numbers quickly to match operational and client needs.
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Secure Data Handling

Ensure compliance and protect sensitive data with enterprise-grade encryption.
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Instant Scalability

Easily scale agents, channels, and services to match evolving workloads and seasonal peaks.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

Let’s Get Started!

Have questions or ready to explore how INO CX can support your goals?
Our team is here to help.
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