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  • Customer Experience & Trends
Illustration of a stylized contact center dashboard on a pink computer screen with charts, graphs, checklists, and headphones, representing real-time reporting and customer service analytics.
  • October 27th, 2025

Contact Center Statistics and Reporting: A Strategic Lever for CX Leaders

In many organizations, reporting in the contact center is still seen as a back-office function. It provides useful summaries, tracks agent performance, and helps monitor activity. But that approach is no longer enough. Today’s customer experience leaders are rethinking reporting. Rather than simply tracking what happened, they are using data to shape what comes next. […]

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Events
CRM Meetings 2025 logo over the Cannes, France coastline, highlighting INO CX’s participation in the All4Customer Meetings event in Cannes.
  • September 19th, 2025

INO CX at All4Customer Meetings 2025 — A Look Back at an Inspiring Edition in Cannes

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Contact Center Management
3D illustration of a cloud wearing a pink headset and floating with a balloon, symbolizing cloud contact center technology and remote customer support.
  • September 1st, 2025

Everything You Need to Know Before Switching to a Cloud Contact Center Solution

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Contact Center Management
3D illustration of a checklist with speech bubbles, checkmarks, and a thumbs-up icon, symbolizing a back-to-business strategy and task completion.
  • August 25th, 2025

Back-to-Business 2025: The CX Director’s Strategic Readiness Checklist

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Voice & Telephony Innovation
A vintage yellow rotary telephone sits on a bright green background, with a colorful cloud made of pastel balloons floating above it—symbolizing cloud-based modern business telephony.
  • July 27th, 2025

Modern Business Telephony Explained: Features, Benefits, and Trends

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Contact Center Management
Illustration of a digital customer profile representing CRM data integration in a call center platform.
  • July 15th, 2025

Call Center CRM Integration: How It Works and Why It’s Essential

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Contact Center Management
  • June 30th, 2025

Phone Greeting Guide: Make a Perfect First Impression on Every Call

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Customer Experience & Trends
3D megaphone with discount tag and coins symbolizing customer engagement through promotional campaigns before, during, and after sales.
  • June 17th, 2025

Promotions 2025: How to Optimise Customer Relations Before, During, and After?

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Events
  • May 9th, 2025

[Past Event] INO CX at CX Summit Colombia 2025 – Cartagena, May 2025

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Events
INO CX At All4customer Paris 2025
  • April 4th, 2025

[Past Event] INO CX at All4Customer Paris 2025

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Contact Center Management
3D chart with upward arrow, target, and pie chart representing strategies to boost contact center agent productivity.
  • May 20th, 2024

Power Up Your Team: 5 Strategies to Boost Contact Center Agent Productivity

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Events
Event banner for INO CX × ChromeOS private event: Customer Experience & Digital-Native Strategies, April 4, 2024, Paris, France
  • April 5th, 2024

[Past Event] INO CX × Chrome OS – Customer Experience at the Heart of Digital-Native Business Strategies

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Digital Channels
3D chat bubbles surrounded by emojis and hashtags, representing social media messaging integration in contact center communication.
  • January 23rd, 2024

Integrating Social Media Messaging Channels into Your Contact Center: The Unavoidable Evolution

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