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  • Customer Experience & Trends
Colorful 3D icons of messaging and communication apps like WhatsApp and Telegram, representing omnichannel customer experience.
  • November 14th, 2025

The Complete Guide to Omnichannel Customer Experience : What It Is, Why It Matters, and How to Get It Right

Customer expectations have changed permanently. They don’t just stick to one channel. They might start with a message on WhatsApp, get a follow-up email, ask a question over the phone, and expect everything to connect instantly and smoothly. That’s exactly what omnichannel customer experience is all about. It means offering your customers a seamless, personalized […]

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Customer Experience & Trends
Illustration of a stylized contact center dashboard on a pink computer screen with charts, graphs, checklists, and headphones, representing real-time reporting and customer service analytics.
  • October 27th, 2025

Contact Center Statistics and Reporting: A Strategic Lever for CX Leaders

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Events
CRM Meetings 2025 logo over the Cannes, France coastline, highlighting INO CX’s participation in the All4Customer Meetings event in Cannes.
  • September 19th, 2025

INO CX at All4Customer Meetings 2025 — A Look Back at an Inspiring Edition in Cannes

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Contact Center Management
3D illustration of a cloud wearing a pink headset and floating with a balloon, symbolizing cloud contact center technology and remote customer support.
  • September 1st, 2025

Everything You Need to Know Before Switching to a Cloud Contact Center Solution

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Contact Center Management
3D illustration of a checklist with speech bubbles, checkmarks, and a thumbs-up icon, symbolizing a back-to-business strategy and task completion.
  • August 25th, 2025

Back-to-Business 2025: The CX Director’s Strategic Readiness Checklist

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Voice & Telephony Innovation
A vintage yellow rotary telephone sits on a bright green background, with a colorful cloud made of pastel balloons floating above it—symbolizing cloud-based modern business telephony.
  • July 27th, 2025

Modern Business Telephony Explained: Features, Benefits, and Trends

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Contact Center Management
Illustration of a digital customer profile representing CRM data integration in a call center platform.
  • July 15th, 2025

Call Center CRM Integration: How It Works and Why It’s Essential

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Contact Center Management
  • June 30th, 2025

Phone Greeting Guide: Make a Perfect First Impression on Every Call

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Customer Experience & Trends
3D megaphone with discount tag and coins symbolizing customer engagement through promotional campaigns before, during, and after sales.
  • June 17th, 2025

Promotions 2025: How to Optimise Customer Relations Before, During, and After?

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Events
  • May 9th, 2025

[Past Event] INO CX at CX Summit Colombia 2025 – Cartagena, May 2025

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Events
INO CX At All4customer Paris 2025
  • April 4th, 2025

[Past Event] INO CX at All4Customer Paris 2025

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Contact Center Management
3D chart with upward arrow, target, and pie chart representing strategies to boost contact center agent productivity.
  • May 20th, 2024

Power Up Your Team: 5 Strategies to Boost Contact Center Agent Productivity

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Events
Event banner for INO CX × ChromeOS private event: Customer Experience & Digital-Native Strategies, April 4, 2024, Paris, France
  • April 5th, 2024

[Past Event] INO CX × Chrome OS – Customer Experience at the Heart of Digital-Native Business Strategies

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