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  • Contact Center Management
3D illustration of a cloud wearing a pink headset and floating with a balloon, symbolizing cloud contact center technology and remote customer support.
  • September 1st, 2025

Everything You Need to Know Before Switching to a Cloud Contact Center Solution

As customer expectations grow more complex and digital channels multiply, traditional contact centers are struggling to keep up. Long queues, disconnected tools, and rigid infrastructure can make it nearly impossible to deliver the fast, personalized service today’s customers demand. That’s why more and more businesses are turning to a cloud contact center solution — a […]

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Contact Center Management
3D illustration of a checklist with speech bubbles, checkmarks, and a thumbs-up icon, symbolizing a back-to-business strategy and task completion.
  • August 25th, 2025

Back-to-Business 2025: The CX Director’s Strategic Readiness Checklist

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Voice & Telephony Innovation
A vintage yellow rotary telephone sits on a bright green background, with a colorful cloud made of pastel balloons floating above it—symbolizing cloud-based modern business telephony.
  • July 27th, 2025

Modern Business Telephony Explained: Features, Benefits, and Trends

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Contact Center Management
Illustration of a digital customer profile representing CRM data integration in a call center platform.
  • July 15th, 2025

Call Center CRM Integration: How It Works and Why It’s Essential

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Contact Center Management
  • June 30th, 2025

Phone Greeting Guide: Make a Perfect First Impression on Every Call

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Customer Experience & Trends
3D megaphone with discount tag and coins symbolizing customer engagement through promotional campaigns before, during, and after sales.
  • June 17th, 2025

Promotions 2025: How to Optimise Customer Relations Before, During, and After?

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Events
CRM Meetings 2025 logo over the Cannes, France coastline, highlighting INO CX’s participation in the All4Customer Meetings event in Cannes.
  • June 12th, 2025

[Upcoming event] INO CX at All4Customer Meetings 2025

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Events
  • May 9th, 2025

[Past Event] INO CX at CX Summit Colombia 2025 – Cartagena, May 2025

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Events
INO CX At All4customer Paris 2025
  • April 4th, 2025

[Past Event] INO CX at All4Customer Paris 2025

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Contact Center Management
3D chart with upward arrow, target, and pie chart representing strategies to boost contact center agent productivity.
  • May 20th, 2024

Power Up Your Team: 5 Strategies to Boost Contact Center Agent Productivity

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Events
Event banner for INO CX × ChromeOS private event: Customer Experience & Digital-Native Strategies, April 4, 2024, Paris, France
  • April 5th, 2024

[Past Event] INO CX × Chrome OS – Customer Experience at the Heart of Digital-Native Business Strategies

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Digital Channels
3D chat bubbles surrounded by emojis and hashtags, representing social media messaging integration in contact center communication.
  • January 23rd, 2024

Integrating Social Media Messaging Channels into Your Contact Center: The Unavoidable Evolution

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Customer Experience & Trends
3D robot with headset and chat bubbles symbolizing the role of AI in transforming customer experience.
  • January 15th, 2024

AI in Customer Experience: Reflections and Revolutions

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