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Did you know that the customer experience you provide depends on your employees’ experience? This is the “Symmetry of Attention” principle. In this article we share some best practices on how to improve your contact centre operators’ experience, and how they can maximise your customer relationship.
For telemarketing to be successful, the telemarketers’ strategy must be tried and tested. This is a real challenge for companies that need to keep their telemarketers motivated and put a long-term strategy in place!
Back to ‘school’! The perfect timing to set up some good practices and have a fresh start. We share our advice on how to fully satisfy your customers after the summer holidays.
The customer experience is becoming a major issue for companies these days. Providing a positive customer experience can help them acquire and retain customers. However, improving the customer experience is a huge topic, involving both the strategic and operational sides. It is therefore a subject that requires forethought on the part of the different departments involved. INO advises its customers to start by making an inventory of communication channels and points of contact. To do this, let’s zoom in on 8 indicators to keep a close eye on, and the conclusions to be drawn from them.
«I now have all the necessary tools to supervise the call centre, to assist the advisors in their daily work and to help them to improve their skills.»
Audrey Gieux, Head of the REALITES Call Centre
How can you boost your sales staff’s performance? What are the criteria for choosing an effective solution to manage your customer service? What tools can monitor your remote workers’ activity in real time?
Find out in this article everything you need to know about call centre software to help you make the best possible choice.
Did you know that the customer experience you provide depends on your employees’ experience? This is the “Symmetry of Attention” principle. In this article we share some best practices on how to improve your contact centre operators’ experience, and how they can maximise your customer relationship.
For telemarketing to be successful, the telemarketers’ strategy must be tried and tested. This is a real challenge for companies that need to keep their telemarketers motivated and put a long-term strategy in place!
Back to ‘school’! The perfect timing to set up some good practices and have a fresh start. We share our advice on how to fully satisfy your customers after the summer holidays.
The customer experience is becoming a major issue for companies these days. Providing a positive customer experience can help them acquire and retain customers. However, improving the customer experience is a huge topic, involving both the strategic and operational sides. It is therefore a subject that requires forethought on the part of the different departments involved. INO advises its customers to start by making an inventory of communication channels and points of contact. To do this, let’s zoom in on 8 indicators to keep a close eye on, and the conclusions to be drawn from them.
«I now have all the necessary tools to supervise the call centre, to assist the advisors in their daily work and to help them to improve their skills.»
Audrey Gieux, Head of the REALITES Call Centre
How can you boost your sales staff’s performance? What are the criteria for choosing an effective solution to manage your customer service? What tools can monitor your remote workers’ activity in real time?
Find out in this article everything you need to know about call centre software to help you make the best possible choice.
