Power Up Your Team: 5 Strategies to Boost Contact Center Agent Productivity
Discover the 5 key ways to empower contact center agents: knowledge & training, positive work environment, collaboration, automation, & right tools. These factors create happy & productive agents leading to better customer experiences.
Integrating Social Media Messaging Channels into Your Contact Center: The Unavoidable Evolution
Social networks, used by 4.2 billion people, are redefining customer relations, with expectations focused on speed and accessibility via platforms like Facebook Messenger, WhatsApp and Twitter, forcing companies to adapt quickly.
AI in Customer Experience: Reflections and Revolutions
AI has become a major trend, far from imaginary robots. No longer limited to futuristic visions, it is transforming customer relations with concrete applications and innovative ideas.
The Next Frontier in Business Communication: UCaaS and CCaaS Convergence
In our swiftly evolving world, every facet of our lives, from consumption patterns to work dynamics and interactions with businesses, is experiencing a profound transformation. Unsurprisingly, these changes have had a significant impact on the business landscape, necessitating adaptations not...
