Promotions: how to optimise customer relations before, during and after?
Every year, consumer spending is influenced by special deals such as Black Friday, annual promotions, end-of-season sales, etc. Consumers are understandably attuned to these special offers and the amounts they save. These promotional events are therefore a real opportunity for...
CALL DEFLECTION: HOW TO USE IT TO OPTIMISE THE CROSS-CHANNEL CUSTOMER JOURNEY?
Managing multiple channels is complex, however, and creating a seamless customer journey between those channels is a real challenge. Create a seamless customer journey with call deflection.
SYMMETRY OF ATTENTION: WHEN HAPPY EMPLOYEES MEAN HAPPY CUSTOMERS
Did you know that the customer experience you provide depends on your employees' experience? This is the "Symmetry of Attention" principle. In this article we share some best practices on how to improve your contact centre operators' experience, and how...
TELEMARKETING: 5 TIPS FOR IMPROVED PRODUCTIVITY
For telemarketing to be successful, the telemarketers' strategy must be tried and tested. This is a real challenge for companies that need to keep their telemarketers motivated and put a long-term strategy in place!
Customer relations team: back to school in 4 steps
Back to 'school'! The perfect timing to set up some good practices and have a fresh start. We share our advice on how to fully satisfy your customers after the summer holidays.
8 key metrics to optimize your customer experience
The customer experience is becoming a major issue for companies these days. Providing a positive customer experience can help them acquire and retain customers. However, improving the customer experience is a huge topic, involving both the strategic and operational sides....
Relying on the development of staff skills to achieve new goals: Réalités’ successful gamble
«I now have all the necessary tools to supervise the call centre, to assist the advisors in their daily work and to help them to improve their skills.» Audrey Gieux, Head of the REALITES Call Centre
The complete lowdown on call centre software!
How can you boost your sales staff's performance? What are the criteria for choosing an effective solution to manage your customer service? What tools can monitor your remote workers' activity in real time? Find out in this article everything you...
Customer experience and employee experience: a powerful pairing for O2 Care Services
“INO CX is one of the most agile and powerful tools I've tested. I also loved working with the staff, which are just great. I will recommend INO to all my peers for that alone!”Vanina Poirier, Customer Service Director, O2...
Zoom on systems integrators and IT resellers: why should you add a contact center solution in your catalog and how to choose it?
Contact center solutions address many needs, that is why customer relationship and telecom professionals are very interested in this technology! However, the added value of implementing one of these software is not clear. Zoom on systems integrators and IT resellers
