Interview with Hugues Senia: what his best practices are for a successful customer loyalty
We wanted to boost you with inspirational and instructive content, so we talked with Hugues Senia. With more than 20 years of BtoC and BtoB experience, Hugues has a great expertise in customer management issues. He will exclusively share with...
CCF: how to centralize support requests and guarantee better follow-up
"In my opinion, INO is a complete, easy-to-use and scalable centralized solution that meets my current and future needs. We are delighted with the teams’ support and appreciate their availability, kindness and dynamism!" Julien Drouot, Technical Support Manager at CCF
Solerys: creating from scratch an efficient contact center within 4 weeks
«The INO CX solution is flexible, easy to deploy and master. It allows us to develop our teams in serenity. In addition, INO has become a true partner for us. Their teams are reliable and pay close attention to our...
France Automatismes project: how to modernize customer relationship management
"We are very satisfied with the solution implemented. They allowed us to address with precision all our organizational issues and considerably improve our quality of service without recruiting." Cyril Raynaud, GM of France Automatismes
Stanley Security, when working from home becomes the norm for the customer relationship team
"For us, the transition to 100% remote work was easy, since our employees already use the INO CX solution. All they need to do is to log into their account from home, nothing changes. On top of that, statistics allow...
Saint Maclou maintains its close relationship between customers and stores despite the lockdown!
"I would like to thank Hugues Senia, our contact at INO, and the after-sales team for their advice and responsiveness in our multiple requests. Our sales activity could not have been maintained without INO CX." Amélie Beck, Sales Administration Manager...
Using a new tool to switch 3 call centers to remote work within 1 day! A winning strategy for Fram
"The day after lockdown was announced, we activated an occupancy message, while the platform was set up. INO was very responsive and within one day we managed to make the 3 services operational!” Renaud Marrache, CIO at Fram
How did Wisecom succeed in switching its advisors to remote work in less than a week?
"It was important to have reliable solutions that could be quickly implemented to switch to remote work the day after the lockdown announcement. We could take up the challenge thanks to our strong partners such as INO." Paola Fabiani, President...
